Belong at Home Warrington

People's needs had been assessed before support commenced and this information was used to create detailed plans of care to ensure staff were aware of people's needs and how they wanted to be supported. Staff were supported in their roles through a robust induction, regular training and ongoing supervisions. When needed, staff effectively met people's nutritional needs and supported people to access healthcare services if required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and knew the people they supported well. People told us staff treated them with respect, protected their dignity and provided support in ways which promoted their independence. Records showed people were involved in their care and were given information to help them make decisions about the support they received.

People told us they received care that met their individual needs and was based on their preferences. Staff were aware of people's individual communication needs and how best to interact with them. People were able to access regular activities at 'The Venue', one of the providers buildings that offered a range of services. Staff supported people to access these activities and trips if necessary.

People's feedback regarding the quality of the service was very positive. Staff told us they enjoyed their roles and would recommend the company to others. Systems were in place to monitor the quality and safety of the service and the registered manager was fully aware of their responsibilities.