Homely Health Care Ltd

Recruitment procedures were in place and the necessary checks had been carried out to ensure staff were safe to work with people. However, the providers recruitment policy was not always followed, we have made a recommendation about the recruitment process. Staff received a robust induction and training in order to carry out their role confidently.

There were enough staff to meet the needs of people. The service was small and plans to expand safely were in place. There was a process in place to ensure the service learned from accidents, incidents and events that occurred.

Staff knew people well, people and their loved ones told us Homely Health Care Ltd was a safe service. Staff understood their responsibilities to identify and report safeguarding concerns both within the service and in the community.

There were safe procedures in place to prevent the spread of avoidable infections and staff had received training in infection control procedures. People received their medicines as prescribed. People had access to timely health and social care services and professionals.

Where people were supported to eat and drink, their likes and dislikes were recorded. People and their loved ones told us staff were kind and caring. Assessment of needs were carried out before people received support from the service and these formed the basis of care plans. Care plans were person centred, detailed and reviewed regularly.

There was a complaints procedure in place and the process was known. There was a system in place to monitor the quality and safety of the service. The registered manager understood their legal and statutory responsibilities. Staff felt appreciated, supported and were proud to work at Homely Health Care Ltd. The service worked well with external agencies and professionals.