Caring Connections
- Home care
- Dementia care
- Registered since 2018
- Kirkby, Knowsley, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
2 years
since the latest rating was published.
12 of 15
rated home care services in Knowsley are rated Good, like this one.
Caring Connections: inspection record
Rated Good in September 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G JW Homecare Good, less than 0.1 miles away
- G Quartz Care Limited Good, less than 0.1 miles away
- I Home Healthcare Delivery - Prescot Inadequate, 1.6 miles away
- G Bailey Court Good, 2.1 miles away
- RI ICare (GB) Limited-Knowsley Requires improvement, 2.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 September 2024 (assessment visit 8 February 2024). Quoted under the Open Government Licence.
Date of assessment 22 February to 7 May 2024.
Caring Connections is a domiciliary care agency. The service provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 55 people receiving personal care at the time of the inspection.
- Safe Good
- Effective Good
- Caring No rating
- Responsive Good
Read the rest of CQC's summary
We received information that indicated that improvements may have been needed in relation to the management of people’s personal care delivery. We assessment a total of 8 quality statements from the safe, effective, caring and responsive key questions and found no areas of concern. We spoke with 8 people/relatives, 8 staff and the registered manager. We reviewed a selection of care planning documents of 7 people who were in receipt of personal care and medicines support. In addition, we reviewed policies, procedures and records relevant to this assessment. The service was safe, effective, caring and responsive. We found that appropriate systems were in place to promote the safe management and oversight of people’s care and support. Staff had received training for their role and regular checks and reviews took place to monitor the service people received in relation to personal care and medicines management.
-
Safe
Good
We assessed 4 quality statements in the safe key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good.
The service was safe.
Systems were in place for management of any safeguarding concerns raised. People were supported with their medicines appropriately. Staff had access to guidance and support in managing people’s medicines. People’s care plans and risk assessments promoted safe care and support and contained important information as to how individuals wished for their care to be delivered. Care plans and risk assessments were reviewed and updated on a regular basis. Staff received regular training and checks to provide safe effective support whilst delivering and medicines to people.
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Effective
Good
We assessed 1 quality statement in the effective key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good.
The service was effective.
A clear system was in place for the assessment of and continual monitoring of people’s needs and wishes. People told us they felt part of the assessment process.
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Caring
No rating
We assessed 2 quality statement in the caring key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good
The service was caring.
Overall, people described staff as caring, compassionate and respectful during their delivery of care. People felt that staff respected their privacy, dignity and independence.
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Responsive
Good
We assessed 1 quality statement in the responsive key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good.
The service was responsive.
People and their relatives were in involved in the planning and reviewing of their care and support. Staff understood the needs and wishes of people they provided care and support to on a regular basis. .
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Corner
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 November 2019. Latest assessment published 6 September 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caring Connections Limited
- Ownership type
- Organisation
- Companies House number
- 02722484 (opens Companies House)
- Charity number
- 1013152
Caring Connections Limited runs 4 services, all in the North West. 2 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Caring Connections Limited
- G Caring Connections - Warrington Good. Home care, Warrington
- RI Caring Connections - Wigan Requires improvement. Home care, Wigan
- RI Caring Connections Wirral Requires improvement. Home care, Wirral
Getting help from Knowsley Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Knowsley Council
- Ask for a care needs assessment
- Phone: 0151 443 2600
- Contact adult social care online
- Support for carers
- Paying for care: Knowsley Council
Checked on the council's website, November 2026.
Common questions
- Does Caring Connections provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caring Connections.
- When was Caring Connections last inspected?
- The Care Quality Commission's latest rating for Caring Connections was published on 6 September 2024.
- Who runs Caring Connections?
- Caring Connections is run by Caring Connections Limited. It runs 4 services, all in the North West.
- What is Caring Connections's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 September 2024.
Contact
- Phone
- 0151 289 2761
- Address
- 1st Floor, Edward House, Earl of Derby House Complex, North Mersey Business Centre, Woodward Road, Knowsley Industrial Estate, Liverpool, L33 7UY Map (opens Google Maps)
Compare nearby
- G JW Homecare Good, less than 0.1 miles away
- G Quartz Care Limited Good, less than 0.1 miles away
- I Home Healthcare Delivery - Prescot Inadequate, 1.6 miles away
- G Bailey Court Good, 2.1 miles away
- RI ICare (GB) Limited-Knowsley Requires improvement, 2.2 miles away