Spring Valley Care Services Ltd
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Spring Valley Care Services Ltd: inspection record
Rated Good in May 2021.
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Ratings published by the Care Quality Commission.
Rated Good in May 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 12 May 2021. Quoted under the Open Government Licence.
Spring Valley Care Services Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the inspection 16 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received personalised care which met their needs and reflected their preferences. People using the service and their relatives explained the care was planned well to meet individual needs and the agency was responsive to changes, liaising with other professionals to make sure the right support was provided.
The risks to people's safety and wellbeing were managed. The provider had assessed these risks and put clear plans in place to help make sure people were safe. People received their medicines in a safe way and as prescribed.
Read the full summary
The staff were well supported, trained, and skilled. There was good communication between the staff to make sure they cared for people safely, followed guidelines and met people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager worked closely with people using the service, families, staff and other stakeholders to help make sure they received appropriate care and support. There were suitable systems for monitoring and improving the quality of the service and dealing with complaints.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 30 High Street, Northwood, HA6 1BN |
|---|---|
| Phone | 01895 547086 |
| Website | www.svalleycareservices.co.uk |
| Registered manager | Hellen Kuria |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 12 May 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Spring Valley Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11320011 (opens Companies House) |
Nearest alternatives
- G Acer Healthcare Northwood & Ruislip Home care, 0.5 miles awayGood
- – GoodOaks Homecare – Northwood and Ruislip Home care, 0.5 miles awayNot yet rated
- G Harlington Care Home care, 1.4 miles awayGood
- G RMHCare Ltd Home care, 1.6 miles awayGood
- G Right at home Harrow Home care, 1.8 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Spring Valley Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Spring Valley Care Services Ltd.
- When was Spring Valley Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Spring Valley Care Services Ltd was published on 12 May 2021.
- Who runs Spring Valley Care Services Ltd?
- Spring Valley Care Services Ltd is run by Spring Valley Care Services Ltd.
- What is Spring Valley Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 May 2021.