Harlington Care
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Harlington Care: inspection record
Rated Good in December 2021.
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Ratings published by the Care Quality Commission.
Rated Good in December 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 21 December 2021. Quoted under the Open Government Licence.
Harlington Care is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our service 29 people were supported with personal care. The majority of people were older adults, although the service was available for any adults needing support.
What inspectors found
People were happy with the service. They had been involved in planning their care, they felt care was well planned and they told us their needs were met. People using the service and their families liked the staff and had regular care workers who they had good relationships with and knew them well.
The agency worked as part of a multidisciplinary team providing end of life care. This meant they were able to help ensure best practice when supporting people, and their families, at the end of their lives and afterwards.
Read the full summary
The staff were well supported. They enjoyed working at the service and enjoyed their work caring for people. They had the training and information they needed and felt the registered manager was helpful and approachable. There were effective systems to make sure only suitable staff were employed and regular checks on their competencies, skills and knowledge.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were suitable systems for the management of the service. These including investigating accidents, incidents, complaints and allegations of abuse. There was evidence of learning from these to improve the service. There were also regular audits.
The provider was a member of a number of multi-agency groups providing care and advice to people needing support within North West London.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Michael Sobell Hospice Resource Building, Mount Vernon Hospital,Rickmansworth Road, Northwood, HA6 2RN |
|---|---|
| Phone | 01895 258888 |
| Registered manager | Tanya Willis-Todd |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 December 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Harlington Hospice Association Limited |
|---|---|
| Ownership type | Organisation |
| Charity number | 1099332 |
Nearest alternatives
- G Spring Valley Care Services Ltd Home care, 1.4 miles awayGood
- G Specialist Care Services Home care, 1.8 miles awayGood
- G Acer Healthcare Northwood & Ruislip Home care, 1.8 miles awayGood
- – GoodOaks Homecare – Northwood and Ruislip Home care, 1.8 miles awayNot yet rated
- G G&M Senior Care Limited t/a Home Instead Ruislip & Harrow Home care, 2.8 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Harlington Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Harlington Care.
- When was Harlington Care last inspected?
- The Care Quality Commission's latest rating for Harlington Care was published on 21 December 2021.
- Who runs Harlington Care?
- Harlington Care is run by Harlington Hospice Association Limited.
- What is Harlington Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 December 2021.