Curantis Healthcare Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed prior to them using the service. Following the inspection, the registered manager reviewed and updated the pre-service assessment form. The provider had appropriate arrangements to ensure staff received training relevant to their role. New staff completed an induction training programme. Staff felt well supported by the management team. People were supported to access healthcare services.

People and their relatives told us staff were caring and always showed kindness, respect and compassion. People and where appropriate their relatives had been consulted about their care needs and had been involved in the care planning process. Staff worked in respectful ways to maintain people's privacy and dignity. Staff were motivated and demonstrated a clear commitment to providing dignified and compassionate support. People were supported and encouraged to continue hobbies and interests of their choice. People and their relatives had access to a clear complaints procedure.

The nominated individual and registered manager had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. The provider had established a number of quality assurance systems to monitor the quality and safety of the service. There was a focus on continuous improvement.