Icare Solutions Burnley Ltd

Staff completed an induction and training which enabled them to meet people's needs. Staff supported people to eat and drink enough and provided appropriate support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff who supported them and told us staff treated them well. They told us staff were caring, kind and respectful. Staff involved people in decisions about their care and provided them with support which reflected their diversity and what was important to them. Staff respected people's right to privacy and dignity and encouraged them to be independent when it was safe to do so.

People were supported by staff they knew. They told us staff offered them choices and provided them with individualised support that reflected their needs and preferences. Staff supported people to follow their social and cultural interests, which helped them avoid social isolation and loneliness. No formal complaints had been received by the service.

Staff were clear about their roles and responsibilities and provided care which resulted in good outcomes for people. The service worked in partnership with community agencies to ensure people received the support they needed. People, relatives and staff were happy with how the service was being managed. Staff felt valued and well supported by the registered manager and office manager. The provider had effective oversight of the service and the support staff provided to people.