Class (UK) Limited

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service: People told us they felt safe with staff. Individual risks to people had been assessed and these were well managed by knowledgeable staff who knew how to support people safely.

There were sufficient staff employed who had been safely recruited. People had access to one to one support as and when needed which gave them choice and control over their day to day lives.

Medicines were managed safely by staff who had been trained and assessed as competent. Staff had training in food hygiene and infection control and followed good practice to prevent contamination and the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were supported to have enough to eat and drink which met their preferences and any health needs. Staff supported people to be independent, people were assisted to do their own grocery shopping and prepare meals.

Staff received training and ongoing monitoring and support to ensure they were competent in their role. Staff enjoyed working at the company and felt well supported by the management team. Staff worked with healthcare professionals and followed their guidance and advice about how to support people effectively.

Staff were kind and caring and treated people with dignity and respect. People had regular care staff who knew how they liked to be supported. Staff knew how to communicate with people to help people express their views and wishes.

People were supported to access their local community and enjoy activities and interests of their choice.

The service supported people to maintain relationships that were important to them.

Information was provided to people in easy read formats to help people's understanding, including how to make a complaint or raise concerns.

We made a recommendation about recording people's preferences around end of life care.

Systems and processes were in place to monitor safety and quality and drive improvements. People and staff were included in the running of the service and were provided with opportunities to share their ideas and give feedback.