InfiniteLife Essex
- Home care
- Dementia care
- Registered since 2020
- Chelmsford, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
InfiniteLife Essex: inspection record
Rated Good in November 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Amazingly Care Ltd No overall rating, 0.2 miles away
- G Anaisa Care Good, 0.2 miles away
- – Chelmsford Not yet rated, 0.2 miles away
- – Nurturewell Care Ltd Trading As Sylvanian Care Chelmsford Not yet rated, 0.2 miles away
- RI Pinnacle Care and Support Services Requires improvement, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 24 November 2021. Quoted under the Open Government Licence.
Infinitelifegroup Head Office is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of the inspection seven people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider's recruitment processes were not always effective in ensuring staff were safely recruited. People's medicines documentation was not always clear and there was a lack of appropriate guidance about the management of medicines in place for staff to follow.
Read the rest of CQC's summary
We have made recommendations about the provider's recruitment processes and the management of medicines.
People told us they felt safe. Risks to people's safety were assessed and staff had received safeguarding training and knew how to report any concerns. Staff followed safe infection prevention and control processes and the provider had implemented polices and guidance to support staff practices during the COVID-19 pandemic.
People were supported by a small, consistent staff team who knew them well. Staff had received an induction and training relevant to their role and the registered manager monitored this to ensure training remained up to date. Staff told us they felt valued and supported in their role.
People told us the staff were kind and caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they felt involved in making decisions about the care provided and were in regular contact with the provider. People's care was personalised. Staff promoted people's independence and were respectful of their privacy and dignity. People's end of life care wishes were not currently recorded; however, the provider planned to incorporate this into their initial assessment in the future.
People and their relatives spoke positively about the management and culture of the service and told us they felt comfortable raising concerns with the provider. The registered manager had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people's needs when appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 24 November 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Roselyn Bamigboye
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 November 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Infinitelife Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13173886 (opens Companies House)
Infinitelife Care Ltd runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Infinitelife Care Ltd
- – Infinitelife Peterborough Not yet rated. Home care, Peterborough
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does InfiniteLife Essex provide nursing care?
- The Care Quality Commission's register does not list nursing care for InfiniteLife Essex.
- When was InfiniteLife Essex last inspected?
- The Care Quality Commission's latest rating for InfiniteLife Essex was published on 24 November 2021.
- Who runs InfiniteLife Essex?
- InfiniteLife Essex is run by Infinitelife Care Ltd. It runs 2 services, all in the East of England.
- What is InfiniteLife Essex's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 November 2021.
Contact
- Phone
- 0330 113 8884
- Address
- West House, 34 Broomfield Road, Chelmsford, CM1 1SW Map (opens Google Maps)
Compare nearby
- – Amazingly Care Ltd No overall rating, 0.2 miles away
- G Anaisa Care Good, 0.2 miles away
- – Chelmsford Not yet rated, 0.2 miles away
- – Nurturewell Care Ltd Trading As Sylvanian Care Chelmsford Not yet rated, 0.2 miles away
- RI Pinnacle Care and Support Services Requires improvement, 0.2 miles away