Active Friendly Support Ltd

This provider was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Support: People at Active Friendly Support were placed at the heart of the service. There was a strong person-centred culture that valued the individual and involved people in making decisions about their lives.

The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. A relative told us they felt that their relative was safe. They commented, "Yes – they're really good staff that [persons] got."

There was a recruitment system to ensure appropriate staff were employed and there were enough staff to support people.

Risks associated with people's care had been identified and assessments were in place to minimise risks occurring.

Professionals involved were positive about the support provided. One commented, "All my clients are absolutely 100% happy with the support they receive and the `extra mile` that both management and support workers give to ensure people have a positive and fulfilled life."

Right Care: People received care and support from staff who knew them well and understood their needs and considered their preferences. Staff interacted positively with people and had a caring and respectful approach.

People were supported to achieve their goals and to increase their independence.

Staff worked in partnership with health professionals to ensure people received the right care and support. One professional commented, "I have worked with Active Friendly Support to use a Trauma Informed Care framework which they have initiated really well and in a sensitive way. They have implemented all agreed strategies and have been keen to discuss and build on these."

Right Culture: The senior team and staff had developed a strong and visible person-centred culture in the service and all staff we spoke with were fully supportive of this.

People were involved in planning their support and deciding how they wanted staff to support them to meet their outcomes and achieve their goals. People received support based on transparency, respect and inclusivity.

Staff told us should they have any concerns about poor practice they would feel confident to raise them and for their concerns to be acted upon. One staff commented, "I would feel comfortable addressing any issues I saw directly with colleagues or with [Registered Manager]. If I wasn't we all know about whistleblowing."