Avoston Ltd

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Before people received support from the service, the registered manager undertook assessments of people's needs. People and their relatives were involved in discussions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff completed a range of training which was relevant to their roles and specific to meet people's needs. They received regular supervision from the registered manager.

People were supported to eat and drink in a healthy way and staff prepared meals for people. One relative told us that their family member's appetite had increased because staff had encouraged them with eating. Support staff could accompany people to healthcare appointments if required. People received support from community nurses, GPs, and other health and social care professionals.

People told us that staff were kind and caring. People's diverse needs were identified and catered for and care was delivered in a personalised way that met people's preferences. People were treated with dignity and respect.

Care plans were drawn-up with people and their relatives and provided detailed information about people's personal histories as well as their care and support needs, which staff followed. People's communication needs had been identified, so that staff communicated with them in a way that suited them. At the time of

inspection, no complaints had been received, but the registered manager said that any complaints would be managed in line with the provider's policy.

People and their relatives spoke highly of the service and of the registered manager and support staff. Their feedback was obtained at regular reviews and the registered manager maintained regular contact with people.

A range of audits had been implemented to measure and monitor the quality of the service and to drive improvement. Staff felt supported by the registered manager and the registered manager had regular contact with the provider. The service worked in partnership with others.