Westcountry Case Management Ltd

The service is registered to provide personal care. At the time of our inspection there were 34 people receiving the regulated activities provided by the service from Cornwall to Hampshire.

There were very robust and high-quality governance systems in place to assess and monitor the service provided, with regular detailed reports also sent to the fee payers, (commissioners and lawyers). People's views were extremely valued and used to drive improvement. There was a complaints procedure in place. Care assessment and planning records were extremely detailed to enable close monitoring of peoples' care, progress and future planning individual to them.

Risks in people's daily lives were assessed and mitigated with a focus on positive risk taking. Staff were provided with safeguarding training and understood how to keep people safe. Recruitment of staff was bespoke to each persons' care management package and completed safely with peoples' involvement. There were sufficient staff numbers and flexibility to provide the care and support required by people to meet their needs. People were supported to take their medicines safely, where this was required. Infection control procedures were in place.

People were matched with bespoke staff teams suitable to meet each individuals' needs. Staff were very caring and compassionate and knew people extremely well, often building up close long term relationships. A separate WCM staff team were available to respond quickly when peoples' personal staff were unavailable. People's rights to dignity, independence and privacy were promoted and respected. People's choices were always sought, valued and used to plan their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk