Sky Home Living Limited
- Home care
- Dementia care
- Registered since 2019
- Newton Abbot, Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
10 of 109
rated home care services in Devon are rated Requires improvement, like this one.
Sky Home Living Limited: inspection record
Rated Requires improvement in January 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ocean Healthcare (Good, less than 0.1 miles away) and Devon Home Care Limited (Good, 0.1 miles away).
Nearest home care services:
- G Ocean Healthcare Good, less than 0.1 miles away
- G Devon Home Care Limited Good, 0.1 miles away
- G Unicare Devon Good, 0.2 miles away
- – CareRight Not yet rated, 0.2 miles away
- G Step One Services Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 13 January 2022. Quoted under the Open Government Licence.
Kays Carers is a domiciliary care agency providing support for 23 people at the time of the inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We found there had been a period of instability in the governance of the service and this had impacted on recording of audits and quality checks. However, this didn't appear to have negatively impacted the quality or safety of care provided.
Read the rest of CQC's summary
Most of the time people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies in the service supported this practice. However, the provider didn't always recognise when mental capacity assessments needed to be carried out.
People told us they felt safe and that Kays Carers was reliable and staff were caring. A relative told us, "I can go shopping when they are coming, I know that [person's name] is safe in their hands." We found that staff were aware of their responsibilities to safeguard people from abuse, risks were identified and well managed. Staff were safely recruited and received appropriate training.
People were supported to eat and drink where appropriate and to access support from other agencies, for example, their GP, where required.
People told us the staff were caring and respectful. One person told us, "They always ask me what I want." Another person told us "I am very pleased with my help, they are well mannered and look after me."
Although people didn't always have the same staff consistently visiting them, the majority of people we spoke to were not concerned. A relative told us, "We do have a variety of carers but we know them all. They are all good, very kind." However, one person we spoke to told us, "A lot of brilliant carers have left and I need to have consistency which Kays Carers can't give me at the moment." We found people were supported to express their views and make decisions about their care, and were treated with dignity and respect.
People felt the service enhanced their quality of life. A relative told us, "They have a cup of tea with [person's name] and take [them] for a walk around the garden and then they watch a bit of TV, [person's name] looks forward to them coming." We found the service provided personalised care that met people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Effective was rated Requires improvement on 13 January 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 13 January 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 13 January 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sky Home Living Limited
- Ownership type
- Organisation
- Companies House number
- 11517054 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Sky Home Living Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sky Home Living Limited.
- When was Sky Home Living Limited last inspected?
- The Care Quality Commission's latest rating for Sky Home Living Limited was published on 13 January 2022.
- Who runs Sky Home Living Limited?
- Sky Home Living Limited is run by Sky Home Living Limited.
- What is Sky Home Living Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 13 January 2022.
Contact
- Phone
- 01803 494035
- Address
- Office 1 & 2, 6 St. Pauls Business Centre, St. Pauls Road, Newton Abbot, TQ12 2HP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ocean Healthcare (Good, less than 0.1 miles away) and Devon Home Care Limited (Good, 0.1 miles away).
Nearest home care services:
- G Ocean Healthcare Good, less than 0.1 miles away
- G Devon Home Care Limited Good, 0.1 miles away
- G Unicare Devon Good, 0.2 miles away
- – CareRight Not yet rated, 0.2 miles away
- G Step One Services Good, 0.3 miles away