A S K Health Care

Staff were also positive about working for ASK Healthcare. They said they were well supported by the management team and received the training they needed to carry out their role. Staff were safely recruited; however, the application form did not request the applicant's full employment history from leaving school. The registered manager told us they would change this on the application form.

Clear comprehensive care plans and risk assessments were written and regularly reviewed. Step by step guidance was given for the support required at each visit. Professionals said the service was responsive to short notice support packages and there was excellent communication with the registered manager.

Where identified in their care plan, people received support with their medicines, food and health needs. People were supported to observe their faith and attend cultural events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had clear oversight of the service. They reviewed records monthly, audited care files and staff files and completed regular observations of staff competencies. Incidents were fully recorded, and action taken to reduce the risk of a re-occurrence.

People, relatives and staff said the registered manager was approachable and available for any advice or queries they had. The registered manager sought feedback form people, their relatives and staff through reviews, surveys, staff meetings and supervision meetings.