Watra Care Solihull

People's experience of using this service: Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risk where possible. Staff supported people to manage their medicines safely. Systems were in place to recruit staff safely and they were equipped with the skills required to provide effective care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff supported people to monitor their wellbeing, access healthcare and maintain a nutritious diet.

People were supported by regular staff which provided continuity. Staff were matched to people based on their needs and preferences. Staff had developed relationships with people and knew them well; people received person-centred care as a result. Staff promoted people's independence and treated them with dignity and respect.

Thorough assessments of people's needs were completed and person-centred support plans were developed which were outcome focused. People's care was regularly reviewed and people were involved in making decisions about their support. The service was responsive to people's needs and electronic records meant updates could be shared quickly and the delivery of care could be monitored in a timely manner.

The registered manager created a positive team culture that was open and transparent and where staff felt supported. Their passion and commitment to providing high quality care and support for people was shared amongst staff. Robust quality assurance systems were in place to ensure a good standard of care was provided. The service embraced new ideas and learning, including using technology to continually improve their delivery of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk