The Goddards Home From Home Care

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found: People received a very responsive and person-centred service, but aspects of record-keeping and quality assurance required improvement. Some care records and policies needed reviewing and regular quality checks were not taking in place. We have made a recommendation in this report in relation to quality assessment and monitoring.

Staff had received training, but this was not effectively monitored and some refresher training was overdue.

People were satisfied with the service and confirmed they felt safe and happy. They liked having one regular staff member who knew them well, and with whom they had built a positive relationship over a number of years. People were able to direct when they received support and what they wanted to do. They accessed activities in the community, independently or with the support of staff. Staff were aware of risks to people's safety and acted to mitigate these. People were supported with their health needs and had regular health checks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them maintaining their independence.

People, staff and other professionals involved with the service spoke positively about the manager and staff felt supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk