Michael Rgis Care Ltd

We have made a recommendation the provider reviews risks in line with best practice guidance.

People received care in a personalised way, in line with their preferences. Only one staff member, the registered manager, provided care to people, this gave people consistency in staff and the care provided. Staff were safely recruited and had adequate checks. No one using the service required medication administration, but staff were still trained should peoples circumstances change.

People and their families were involved in the creation and updating of their care plans, which were person centred and written simply. The registered manager ensured peoples preferences and wishes were well documented. Staff received a range of training to enable them to support people appropriately. As the registered manager was the only staff providing care, they had implemented contingency plans, should they not be able to work.

Staff built a good rapport with people and with their families, and knew them well, knowing what people's references were. The registered manager wanted to encourage people to remain as independent as possible, while being conscious of people's dignity and privacy. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager kept the service under regular review, completing audits to ensure systems were working well, regularly updating policies, and regularly seeking both formal and informal feedback regarding how people and their families were experiencing the service.