Focus Care Professionals Ltd
Home care, Haringey
Requires improvement
Rated on
Rating from the Care Quality Commission.
Focus Care Professionals Ltd: inspection record
Rated Requires improvement in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in March 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 5 Requires improvement home care services in Haringey, out of 37 with a rating.
About the service
From the Care Quality Commission's inspection report published 14 March 2023. Quoted under the Open Government Licence.
Focus Care Professional Limited is a domiciliary care agency. It provides personal care and support to people living in their own homes.
Not everyone who used the service received personal care. At the time of this inspection 2 people were receiving personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Governance systems and processes were not fully established. We identified shortfalls in recruitment, medicine management, risk assessments, and overall management oversight of the service. Records of staff training and support were not provided, therefore we were not able to confirm staff had completed mandatory training as required. This put people at risk of harm and receiving unsafe care.
Safe recruitment practices were not always followed with appropriate checks not always being completed to ensure that only suitable staff were employed. People may have been placed at a risk of harm from staff members who had not been recruited safely. We could not be assured risk to people had been assessed and mitigated as risk assessments were not provided despite various requests to provide these.
Read the full summary
Care plans were not person centred, incomplete and did not fully describe the care provided to people. Daily records did not describe the personal care provided to people. Relatives confirmed people's needs were assessed, however, records of needs assessments were not provided despite several requests. People were protected from the risk of abuse because staff knew the action to take should they suspect or witness abuse.
Relatives told us they were happy with the care provided by staff and told us they felt involved in planning and organising the care.
Staff knew people well and delivered care and support to people in ways they preferred, respecting their choices and wishes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, were not able to confirm the policies and systems used to support this practice as these were not provided during this inspection.
The service involved people and their families with people's day to day care and support needs. Relatives told us they were listened to and were consulted about how their relative received care and support. Relatives told us the service was well led and staff were kind and caring.
Questions to ask the service
- Safe was rated Requires improvement on 14 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 March 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 14 March 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 14 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | Unit 215, Tudor House 2-8, Fountayne Road, London, N15 4QL |
|---|---|
| Neighbourhood | Tottenham, Haringey |
| Phone | 07510 649481 |
| Website | www.focuscareprofessionals.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 14 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Focus Care Professionals Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10030503 (opens Companies House) |
Nearest alternatives
- – Careflix Ltd Home care, less than 0.1 miles awayNot yet rated
- – Commitment Care Quality Home care, less than 0.1 miles awayNot yet rated
- G Forward Community Care Ltd Home care, less than 0.1 miles awayGood
- – JJR Care Ltd Home care, less than 0.1 miles awayNot yet rated
- G Real Homecare Home care, less than 0.1 miles awayGood
Getting help from London Borough of Haringey
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Haringey
- Ask for a care needs assessment
- Phone: 020 8489 1400, choose option 1
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Haringey
Checked on the council's website, November 2026.
Common questions
- Does Focus Care Professionals Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Focus Care Professionals Ltd.
- When was Focus Care Professionals Ltd last inspected?
- The Care Quality Commission's latest rating for Focus Care Professionals Ltd was published on 14 March 2023.
- Who runs Focus Care Professionals Ltd?
- Focus Care Professionals Ltd is run by Focus Care Professionals Ltd.
- What is Focus Care Professionals Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 March 2023.