Real Homecare

People and their relatives told us the service had enough staff and they did not experience any missed visits. Staff were recruited safely and in line with the providers policy.

People told us they were cared for by competent staff who were trained well for their job. People's consent to care was asked at each stage and people were involved in decisions concerning their care.

People's nutrition and wider health needs were monitored by the service. The service worked well with health professionals to ensure people had good health outcomes.

People were cared for by staff who were kind and compassionate. People and their relatives told us staff where very understanding and took the time to get to know them and understand their preferences.

People's privacy and dignity was respected by staff and their independence promoted.

Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.

People's communication needs were considered, and staff found ways to communicate with people to ensure they were involved in their care.

People told us the management of the service was good, and that the registered manager was considerate and took time to listen to people and staff. Quality assurance systems were in place to monitor the service and identify areas to improve.