Because We Care Northampton
- Home care
- Registered since 2018
- Kingsthorpe, West Northamptonshire, East Midlands
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2020, most recently Inadequate in March 2026.
7 months
since the latest rating was published.
The only one
rated Inadequate home care service in West Northamptonshire, out of 84 with a rating.
Because We Care Northampton: inspection record
Rated Inadequate in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Wellington Supported Living (Good, 0.7 miles away) and Roses Healthcare (Good, 0.9 miles away).
Nearest home care services:
- – Alive Health Care Intl Ltd Not yet rated, 0.4 miles away
- – Reach Out Home Care Ltd Not yet rated, 0.5 miles away
- G Wellington Supported Living Good, 0.7 miles away
- RI FDR Social Care Requires improvement, 0.9 miles away
- – Bluebell Group Homes Ltd Not yet rated, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 March 2026 (assessment visit 8 December 2025). Quoted under the Open Government Licence.
Assessment date: 06 to 30 January 2026
Because We Care Northampton is a domiciliary care agency providing support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of inspection, 6 people were receiving personal care support.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
This inspection was carried out to check whether the provider had made the required significant improvements identified at the last inspection.
Improvements were not found at this assessment, and the provider remained in breach of legal regulations relating to safe care and treatment, safeguarding, staff recruitment, medicines management, consent and governance.
People and their relatives spoke positively about the kindness and attentiveness of the provider and staff. However, there continued to be widespread and significant shortfalls in leadership, governance, and the delivery of safe, effective care.
People continued to experience avoidable risks due to ineffective incident oversight, poor risk management, and unsafe medicines practices, including missed doses and inconsistent recording. Safeguarding processes were not robust, and leaders lacked the required knowledge to identify or act on concerns.
Care plans lacked detail, assessments were not routinely updated, and bestpractice guidance was not embedded. Decisions were made without appropriate professional oversight, and there continued to be no evidence of mental capacity assessments or lawful best interest processes.
Leadership remained ineffective and governance arrangements were not embedded. Systems to monitor quality, manage risks, or drive improvement were either absent or not followed. Engagement with staff, external partners, and the wider community was limited, and learning from incidents or previous inspections was not demonstrated.
The service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has remained Inadequate.
This meant people were not safe and were at risk of avoidable harm.
The service was in continued breach of legal regulation in relation to risk management, safeguarding, staff training and recruitment and the management of people’s medicines.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in continued breach of legal regulation in relation to consent to care.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people’s needs were not always met.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Inadequate. At this assessment the rating has remained Inadequate.
This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in continued breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Inadequate on 25 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 March 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 25 March 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 25 March 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 January 2020. Latest assessment published 25 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Because We Care Northampton Ltd
- Ownership type
- Organisation
- Companies House number
- 09844198 (opens Companies House)
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Because We Care Northampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Because We Care Northampton.
- When was Because We Care Northampton last inspected?
- The Care Quality Commission's latest rating for Because We Care Northampton was published on 25 March 2026.
- Who runs Because We Care Northampton?
- Because We Care Northampton is run by Because We Care Northampton Ltd.
- What is Because We Care Northampton's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 25 March 2026.
Contact
- Phone
- 07398 785644
- Address
- 30 Brookfield Road, Northampton, NN2 7LS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Wellington Supported Living (Good, 0.7 miles away) and Roses Healthcare (Good, 0.9 miles away).
Nearest home care services:
- – Alive Health Care Intl Ltd Not yet rated, 0.4 miles away
- – Reach Out Home Care Ltd Not yet rated, 0.5 miles away
- G Wellington Supported Living Good, 0.7 miles away
- RI FDR Social Care Requires improvement, 0.9 miles away
- – Bluebell Group Homes Ltd Not yet rated, 0.9 miles away