TLS Care Ltd

Staff had received relevant training in relation to their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager assessed people's needs before they began to use the service. People had support to prepare their meals and drinks where they needed this.

A relative told us staff were kind, caring and respectful towards their family member. Staff encouraged and supported people to be as independent as possible.

Staff told us the information provided in the care plan gave clear guidance on how care should be delivered to people. People's end of life wishes and preferences were not recorded. We have made a recommendation about this. Relatives knew how to raise issues or complaints.

Quality assurance processes were in place, however as the service was very small and had only just started taking on packages, most processes had not started, however, the company's quality assurance policy recorded how the registered manager would ensure systems were robust.