Radis Community Care (Nottingham)

People received an effective service. Comprehensive care plans were in place to guide staff on how to support people. Although some staff found it occasionally a rush to travel between some care visits, people told us care staff usually arrived on time. People were supported by staff who had received the necessary training. Staff told us they felt supported by their manager. People were supported to make decisions about their care and, where a person lacked the capacity to do so, appropriate best interest decision processes were in place.

People were treated with kindness and respect by the care staff. People's feedback about the service was consistently positive, and some people told us how care staff went the extra mile for them.

People received care which was well planned. Care plans were comprehensive and regularly reviewed. Support was provided responsively to people depending on their individual needs. People were provided with written information in formats they could understand. There had been no formal complaints about the service since the previous inspection.

People achieved good outcomes from the care they received, and the registered manager, and care staff, were committed to providing person centred care. People were regularly asked, by the provider, for feedback on the service they received. The registered manager ensured the necessary external agencies were notified about any incidents which occurred and had a good understanding of regulatory requirements. The service was delivered in partnership with community and specialist health care agencies to ensure people received the support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.