Filipino Care Givers

The agency was a safe service for people to use and staff to work in. There were enough staff to meet people's needs and support them appropriately. This enabled them to live in a safe way and enjoy their lives. The staff were appropriately recruited with required checks carried out. Risks to both people and staff were assessed, monitored and updated when required. The agency reported, investigated and recorded accidents, incidents and safeguarding concerns. Medicines were safely administered. The agency met shielding and social distancing rules, used Personal Protection Equipment (PPE) effectively and safely and the infection prevention and control policy was up to date.

We found and people and their relatives said the care provided was effective, they did not experience discrimination and their equality and diversity needs were met. Staff were well-trained, and appropriately supervised and appraised. People and relatives praised the way staff provided care, which met their needs well. Staff encouraged people to discuss their health needs, any changes to them and these were passed on to appropriate community-based health care professionals. The agency had a good care professional's network that enabled seamless joined up working between services based on people's needs, wishes and best interests. It included any required services transitioning as people's needs changed. Staff protected people from nutrition and hydration risks, and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences.

The agency had an open, honest and positive culture with transparent management and leadership. The statement of purpose clearly defined the agency vision and values, which staff understood and followed. Staff were aware of their responsibilities and accountability and they were willing to take responsibility and report any concerns they may have. The agency reviewed service quality and made changes to improve the care and support people received. This was in a way that best suited people. The agency had well- established working partnerships that promoted people's needs being met outside its remit to reduce social isolation. Registration requirements were met.