Avanti Homecare Limited

Staff acknowledged, and respected people's needs and choices. People were involved in the planning and reviews of their care. Staff were effectively trained in topics relevant to their role. Staff regularly worked with other healthcare professionals to ensure people were supported to live healthier and independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were caring and kind and they spoke highly of staff. People were supported by staff who they knew well and had supportive and meaningful relationships with. People's independence was promoted and their privacy and dignity were respected by staff.

The provider was responsive. People had personalised care plans that promoted independence. Staff identified people's information and communication needs by assessing them. People were supported to engage in hobbies and interests important to them. People and relatives knew how to make a complaint and felt confident they would be listened to. End of life care preferences had been sought and incorporated into care plans.

The service was well-led. The management team had created a culture of quality care where people were the centre. They understood their responsibilities within the service and were continually looking for ways to improve. People's views were constantly sought to help drive improvement. The staff worked in partnership with health and social care professionals to ensure people receive a consistent approach.