Avanti Homecare (Ripley)

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received their care at the times they chose. People were supported by staff who valued making a difference to people's everyday lives. Staff were trained to provide care, taking into account people's choices and promoting their independence. People were supported to access services to maintain their health and wellbeing.

Right Culture: The directors and senior staff were passionate about delivering a high standard of care to people. Staff were competent and confident to deliver good care to people. People were complimentary about the care they received.