Home Link Care Services

Although there was increased oversight of the service, we continued to identify issues with medicine records, staff recruitment and competency records, late calls and lack of accident and incident monitoring systems. Further work was required to fully address concerns we identified at the last inspection.

Some medicines records were not always accurate. This placed people at risk of having their medicines administered incorrectly.

People were positive about the support from staff and their caring approach. Most people felt communication had improved if staff were going to be late. However, it was acknowledged that care staff were still late. The provider had not taken identified or taken action to address continued late calls.

Improvements had been made to the processes in place for infection prevention and control. Staff had a better understanding and knowledge of government guidance in relation to personal protective equipment.

The registered manager was completing daily checks of records and monitoring records showed shortfalls were being addressed with staff. Staff confirmed any shortfalls regarding logging in, content of daily records and not completing daily notes was followed up with them straight away.

People and staff had completed questionnaires about their experiences of the service. Further collation of responses and analysis had yet to be created.