i-grow Care and Support

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care, Right culture. People received a service that was personalised and took their specific choices into account. The management team and staff worked with people and their families from the point of referral to develop a plan of care that met their needs and desired outcomes. Some people had been supported to move into their own home where they had been able to make choices for the first time about their care and lifestyle. People had been supported to access work opportunities, develop new friendships and plan holidays of their choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Other agencies told us they felt the service was well-led and provided personalised care that provided good outcomes for people.

The positive and friendly interactions we observed between people and staff indicated people felt safe and comfortable in their home Robust recruitment practices ensured the right staff were available to support people safely.

People were supported by staff to keep healthy and well. People's care plans set out how staff should support them to manage their health and staff supported people to access health services when required. People were supported to take their medicines safely, in a way that suited them.

Regular audits were carried out with action plans and timescales for improvement.

We have made recommendations in relation to training, support and complaints.