Care Quality Services Maldon

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were enough staff to meet people's needs recruited safely. Recruitment processes were robust and personalised to ensure the right candidates were selected for the right people. Relatives and where possible people were part of this process.

People received their medicines safely from trained staff. Accidents and incidents were analysed, and lessons were learnt and shared with the staff team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff received the training and support they needed to enable them to support people effectively. People's dignity and privacy was promoted by staff who were kind and caring.

Staff supported people to eat and drink enough amounts and people were involved in making decisions about their care where possible. Relatives assisted when appropriate. Staff gave and respected people's choices. Their preferences on how staff delivered their care was recorded in care records for staff to follow.

Care plans for people who lived with a learning disability were being developed further to ensure these were reflective of people's goals, achievements and outcomes. Checks were made to monitor the quality of the care people received by the registered manager and the provider. Any actions required were either completed or on-going.