Moonstone Care UK
Home care, Newham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Moonstone Care UK: inspection record
Rated Requires improvement in January 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in January 2022.
The latest rating was published about 5 years ago.
How it compares locally
- One of 4 Requires improvement home care services in Newham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 7 January 2022. Quoted under the Open Government Licence.
Moonstone Care UK Limited is a domiciliary care agency which provides personal care to people living in their own home. At the time of the inspection 35 people were using the service.
What inspectors found
We found recruitment practices were not always safe. We could not be assured that staff employed were of good character and safe to work with people. Risk assessments lacked detail on how to mitigate the risks people faced and staff were not always sufficiently deployed. Therefore, we could not be assured that people's need were always met in a safe way. Medicines were not always managed safely, which meant we could not be assured people received their medicines as prescribed. Care plans were not always consistent, and people did not receive personalised care. Systems for monitoring the service were not always effective in identifying the issues found during our inspection. Audits were not routinely carried out.
People were treated with kindness and compassion, however, we found people's assessment of need required more detail to include, for example, their preferences for how they wanted to be cared for. We have made a recommendation in relation to the recording of assessments.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff asked people for their consent before providing care.
People using the service, their relatives and staff were complimentary about the way the registered manager ran the service and how approachable they were. People and relatives told us they felt safe with care staff who treated them with dignity and respect. People were involved in decisions about their care and staff were described by people and relatives as caring and kind. Staff received training and supervision to assist them to effectively carryout their role.
Questions to ask the service
- Safe was rated Requires improvement on 7 January 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 7 January 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 7 January 2022. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 7 January 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 5 years old. Ask what has changed since then.
Contact and registration details
| Address | Biniz Point Stratford, Burrell House, 44 Broadway, London, E15 1XH |
|---|---|
| Neighbourhood | Stratford, Newham |
| Phone | 020 3130 0481 |
| Website | www.moonstonecareuk.co.uk |
| Registered manager | Hauwa Iliyasu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 7 January 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Moonstone Care UK Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11126884 (opens Companies House) |
Nearest alternatives
- RI Metro Homecare Ltd Home care, less than 0.1 miles awayRequires improvement
- G J.C.Michael Groups Ltd Stratford Home care, 0.1 miles awayGood
- G Reed Specialist Recruitment Ltd - Community Care - London Home care, 0.1 miles awayGood
- G Abbeys Care Support & Training Ltd Home care, 0.1 miles awayGood
- – HA24 Health Care Ltd Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Moonstone Care UK provide nursing care?
- The Care Quality Commission's register does not list nursing care for Moonstone Care UK.
- When was Moonstone Care UK last inspected?
- The Care Quality Commission's latest rating for Moonstone Care UK was published on 7 January 2022.
- Who runs Moonstone Care UK?
- Moonstone Care UK is run by Moonstone Care UK Ltd.
- What is Moonstone Care UK's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 January 2022.