Metro Homecare Ltd
Home care, Newham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Metro Homecare Ltd: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2019. Rated Requires improvement in 2019, then Good in 2023, then Requires improvement in August 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 2 months ago.
How it compares locally
- One of 4 Requires improvement home care services in Newham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 21 August 2026 (assessment visit 21 May 2026). Quoted under the Open Government Licence.
Date of the assessment 28 May to 12 June 2026. Metro Homecare Limited is a domiciliary care agency providing personal care to people in their own homes. At this assessment the provider told us they were supporting 79 people.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with learning disability respect, equality, dignity choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with learning disabilities, but the provider had regard to, ‘right support, right care, right culture’.
Read the full summary
We undertook a comprehensive assessment of thisservice following concerns raised by healthcare partners about the safety and quality of people’s care. Following our assessment, we rated this service as requires improvement overall with a breach of legal regulation in relation to safe care and treatment, good governance and staffing.The provider did not have effective call monitoring systems which ensured people received their care at agreed times. As a result, people did not know when they would get the support they needed with their personal care needs and their medicines.
People’s needs were assessed. However, the timing of their care was not always in line with their preferences and needs. Risk assessments did not always contain information that was important for people’s care. During our inspection we found occasions when staff worked for continuous periods without having a day off to enable them to rest and recuperate between their shifts.The provider’s systems indicated people were not getting the support when they needed it. The provider could not evidence they had identified these concerns or had a plan in place to address them.
Staff we spoke with were caring and they told us about the importance of treating people with dignity and respect. Health professionals told us they thought the provider responded well to people’s immediate care needs. They felt staff were open to ideas which would enhance the care people received.Staff received an induction and an opportunity to work alongside colleagues to learn how to support people and get to know them. The provider offered a wide range of training courses that equipped staff with the skills to be able to do their jobs.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 21 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 21 August 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 21 August 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 21 August 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 21 August 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Business Point Stratford, Level 2, Office 4 44 Broadway, London, E15 1XH |
|---|---|
| Neighbourhood | Stratford, Newham |
| Phone | 020 8037 4616 |
| Website | www.metrohomecare.co.uk |
| Registered manager | Atif Mohammad |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 2 inspection reports, latest 8 September 2023 (opens the Care Quality Commission website) Latest assessment published 21 August 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Metro Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10000764 (opens Companies House) |
Metro Homecare Ltd runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Metro Homecare Ltd
- G Metro Homecare Ltd Home care, BrentGood
- G Metro Homecare Ltd Home care, LambethGood
- G Metro Homecare Ltd Home care, EalingGood
Nearest alternatives
- RI Moonstone Care UK Home care, less than 0.1 miles awayRequires improvement
- G J.C.Michael Groups Ltd Stratford Home care, 0.1 miles awayGood
- G Reed Specialist Recruitment Ltd - Community Care - London Home care, 0.1 miles awayGood
- G Abbeys Care Support & Training Ltd Home care, 0.1 miles awayGood
- – HA24 Health Care Ltd Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Metro Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Metro Homecare Ltd.
- When was Metro Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Metro Homecare Ltd was published on 21 August 2026.
- Who runs Metro Homecare Ltd?
- Metro Homecare Ltd is run by Metro Homecare Ltd. It runs 4 services in London.
- What is Metro Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 August 2026.