Metro Homecare Ltd
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Metro Homecare Ltd: inspection record
Rated Good in June 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2020. Rated Requires improvement in 2020, then Good in June 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 11 June 2022. Quoted under the Open Government Licence.
Metro Homecare Ltd is a domiciliary care agency. It provides personal care to mostly older people living in their own homes. It also supports some adults who are living with dementia. At the time of our inspection there were 37 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were consulted in all aspects of their care and support and their choices were respected.
People's healthcare and nutritional needs were assessed and met.
Read the full summary
People who used the service and their relatives were happy with the service they received. People said the staff were kind, caring and respectful and they had developed good relationships with them.
Risks to people's health and safety had been identified and assessed. Risk assessments contained guidelines for staff about how to reduce risk and support people to remain safe. Initial assessments contained the correct and necessary information so staff would know how to meet people's individual needs.
The provider had systems in place for the safe management of medicines and people received their medicines safely and as prescribed. Care plans were detailed and person-centred. They contained enough information for staff to know people's individual needs and choices.
The provider had improved their monitoring systems and had made improvements where needed.
Staff were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care. The provider had robust procedures for recruiting and inducting staff to help ensure only suitable staff were employed.
The provider worked with other professionals to help make sure people had access to health care services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 8, 84 Uxbridge Road, Ealing, London, W13 8RA |
|---|---|
| Neighbourhood | Ealing town, Ealing |
| Phone | 020 4506 7714 |
| Website | www.metrohomecare.co.uk |
| Registered manager | Mohamed Osman |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 11 June 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Metro Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10000764 (opens Companies House) |
Metro Homecare Ltd runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Metro Homecare Ltd
- G Metro Homecare Ltd Home care, BrentGood
- G Metro Homecare Ltd Home care, LambethGood
- RI Metro Homecare Ltd Home care, NewhamRequires improvement
Nearest alternatives
- G Addison Care Ltd Home care, less than 0.1 miles awayGood
- G Lalis Direct Care Ltd Home care, less than 0.1 miles awayGood
- – London Luxury care LTD Home care, less than 0.1 miles awayNot yet rated
- G One Impact Care - Ealing Home care, less than 0.1 miles awayGood
- G Safety First Care Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Metro Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Metro Homecare Ltd.
- When was Metro Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Metro Homecare Ltd was published on 11 June 2022.
- Who runs Metro Homecare Ltd?
- Metro Homecare Ltd is run by Metro Homecare Ltd. It runs 4 services in London.
- What is Metro Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 June 2022.