Metro Homecare Ltd
Home care, Brent
Good
Rated on
Rating from the Care Quality Commission.
Metro Homecare Ltd: inspection record
Rated Good in October 2022.
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Ratings published by the Care Quality Commission.
Rated Good in October 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 59 Good home care services in Brent, out of 69 with a rating.
About the service
From the Care Quality Commission's inspection report published 18 October 2022. Quoted under the Open Government Licence.
Metro Homecare Ltd is a domiciliary care agency. The service provides support to older people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 21 people using the service.
What inspectors found
People were supported by staff who knew how to protect them and keep them safe. Staff had been recruited safely with appropriate pre-employment checks carried out.
People received care from compassionate and kind staff. Staff delivered care in a dignified way and assisted people to maintain their independence as much as possible.
Read the full summary
Staff protected people from harm and followed risk assessments to ensure they were supported in a safe way. Staff wore personal protective equipment (PPE), including face masks, when supporting people and were trained in infection control.
People's needs were fully assessed prior to the start of care. The provider ensured staff were trained to meet people's needs and kept them up to date with best practice guidance.
People's care needs and any equality characteristics were assessed. Care plans recorded how people's needs could be met and prevent discrimination. Medicines were managed safely.
People's healthcare needs were assessed, monitored and met in conjunction with healthcare professionals where necessary. Where people received help with their nutrition and hydration, care plans detailed how this should be provided.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported.
The provider actively engaged with people and staff to be able to continuously learn, expand and improve the service they provided.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Office 9, 2/FL, 333 Edgware Road, London, NW9 6TD |
|---|---|
| Neighbourhood | Kingsbury, Brent |
| Phone | 020 8037 7918 |
| Website | www.metrohomecare.co.uk |
| Registered manager | Asad Iqbal |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 18 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Metro Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10000764 (opens Companies House) |
Metro Homecare Ltd runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Metro Homecare Ltd
- G Metro Homecare Ltd Home care, LambethGood
- G Metro Homecare Ltd Home care, EalingGood
- RI Metro Homecare Ltd Home care, NewhamRequires improvement
Nearest alternatives
- – Hallmark Healthcare Limited Home care, less than 0.1 miles awayNot yet rated
- – New Dawn support services Home care, less than 0.1 miles awayNot yet rated
- G Springvilla Care Limited Home care, less than 0.1 miles awayGood
- G Glow Domiciliary Healthcare LTD Home care, 0.1 miles awayGood
- RI Hazmis Care Agency Home care, 0.1 miles awayRequires improvement
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does Metro Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Metro Homecare Ltd.
- When was Metro Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Metro Homecare Ltd was published on 18 October 2022.
- Who runs Metro Homecare Ltd?
- Metro Homecare Ltd is run by Metro Homecare Ltd. It runs 4 services in London.
- What is Metro Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 October 2022.