Springvilla Care Limited

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service spoke positively about the care that was provided to them. Staff members also spoke positively about the people they supported.

People were protected from the risk of harm or abuse. The provider had taken reasonable steps to identify potential areas of concern and reduce risk to people. People had personalised risk assessments which included guidance on how to minimise and manage any potential risk. Staff members had received safeguarding adults training and demonstrated that they understood their responsibilities in reporting any suspicions or concerns.

Arrangements were in place to ensure that people who required support to take prescribed medicines were safe. Staff members had received training in safe administration of medicines.

Staff recruitment processes were in place to ensure that workers employed by the service were suitable for the work they were undertaking. The provider had checked staff references and criminal records prior to their appointment.

The service's staffing rotas met the current support needs of people. There was a system for ensuring that care calls were managed and monitored. Staff and people who used the service had access to management support outside of office hours.

Staff members received the support they required to carry out their roles effectively. Staff training met national standards for staff working in social care organisations. Staff members received regular supervision sessions with a manager.

The service was meeting the requirements of the Mental Capacity Act (MCA). Information about people's capacity to make decisions was included in their care plans. Staff members had received training on the

MCA. People were asked for their consent to any care or support that was provided.

People who used the service and staff members spoke positively about its management. They knew what to do if they had a concern or complaint about their care.

A range of processes were in place to monitor the quality of the service, such as audits and spot checks of care practice. Quality assurance and good practice issues were discussed with staff at regular team meetings.

The five questions we ask about services and what we found