Metro Homecare Ltd
Home care, Lambeth
Good
Rated on
Rating from the Care Quality Commission.
Metro Homecare Ltd: inspection record
Rated Good in May 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Requires improvement in 2018, then Good in May 2019.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 7 years ago.
How it compares locally
- One of 33 Good home care services in Lambeth, out of 34 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 25 May 2019. Quoted under the Open Government Licence.
About the service: Metro Homecare Ltd is a domiciliary care agency. It provides personal care to people living in their own homes in the community. Children, older adults and younger disabled adults use the service. At the time of this inspection on 29 March 2019, 133 people were using the service.
People's experience of using this service: People had an assessment of their care and support needs and their views were taken into account.
Read the full summary
People went to activities of their choice and staff supported them with this when required.
The registered manager followed established safeguarding processes to protect people and report allegations of abuse.
Staff assessed risks to people's health and wellbeing. Plans to manage and mitigate these risks were developed and implemented to keep people safe.
People were supported with taking medicines. The records used for the management of medicines were audited and completed accurately.
The registered manager employed suitably experienced staff by following the provider's recruitment processes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their relatives gave positive feedback about the service. People said they were happy about the level of care and support they received.
People said staff showed them kindness and were respectful when delivering care and support while protecting their dignity and privacy . People and their relatives contributed to their care assessments and reviews of their needs.
People and relatives said the management of the service was well-led and staff were responsive to their care needs.
There were systems in place for monitoring and reviewing the quality of the service. Actions were implemented where improvements were needed.
Staff were happy working for the service and were complimentary about the registered manager who supported them in their jobs.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 03, Lower Ground Floor, Lincoln House, Kennington Park, 1 – 3 Brixton Road, London, SW9 6DE |
|---|---|
| Neighbourhood | Kennington, Lambeth |
| Phone | 020 7701 5161 |
| Website | www.metrohomecare.co.uk |
| Registered manager | Kashif Iqbal |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 25 May 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Metro Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10000764 (opens Companies House) |
Metro Homecare Ltd runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Metro Homecare Ltd
- G Metro Homecare Ltd Home care, BrentGood
- G Metro Homecare Ltd Home care, EalingGood
- RI Metro Homecare Ltd Home care, NewhamRequires improvement
Nearest alternatives
- – NeuroHealth Case Management Services Home care, less than 0.1 miles awayNot yet rated
- G NursLink Homecare Limited Home care, less than 0.1 miles awayGood
- – City Healthcare Agency Limited Home care, 0.2 miles awayNot yet rated
- – William's Care Service Ltd Home care, 0.5 miles awayNot yet rated
- G South East London Home care, 0.6 miles awayGood
Getting help from London Borough of Lambeth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lambeth
- Ask for a care needs assessment
- Phone: 020 7926 5555, select Adults
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Lambeth
Checked on the council's website, November 2026.
Common questions
- Does Metro Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Metro Homecare Ltd.
- When was Metro Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Metro Homecare Ltd was published on 25 May 2019.
- Who runs Metro Homecare Ltd?
- Metro Homecare Ltd is run by Metro Homecare Ltd. It runs 4 services in London.
- What is Metro Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 May 2019.