Lalis Direct Care Ltd
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Lalis Direct Care Ltd: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Requires improvement in 2016, 2017 and 2018, then Good in 2019 and February 2026.
The latest rating was published 8 months ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 27 November 2025). Quoted under the Open Government Licence.
Date of assessment: 3 December 2025 to 10 December 2025.
Lalis Direct Care Ltd is a domiciliary care service. It provides personal care to people living in their own homes. At the time of our assessment, 11 people were receiving support with personal care. The service is registered to provide support for younger adults, dementia, learning disabilities, autism, mental health, older people, physical disabilities and sensory impairment. At the time of the assessment the service was providing care for only older people. The last rating for this service was good (published 21 February 2019). Following this assessment, the rating remains good.
Read the full summary
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Medicines were managed safely and administered as prescribed. The provider completed investigations following incidents, accidents, safeguarding and complaints and actions for improvement were identified where necessary and implemented. Risks to people associated with their health and wellbeing were identified and risk management plans were developed. Staff felt supported by senior staff and felt able to raise any concerns with them. The provider completed a range of audits to monitor the quality of the care. The provider had a process to assess a person’s ability to make informed decisions about their care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good.
At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.
We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 84 Uxbridge Road, London, W13 8RA |
|---|---|
| Neighbourhood | Ealing town, Ealing |
| Phone | 020 8154 7610 |
| Registered manager | Sado Mursal |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 21 February 2019 (opens the Care Quality Commission website) Latest assessment published 9 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lalis Direct Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08120683 (opens Companies House) |
Lalis Direct Care Ltd runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Lalis Direct Care Ltd
- G Lalis Direct Care - Hillingdon Home care, HillingdonGood
Nearest alternatives
- G Addison Care Ltd Home care, less than 0.1 miles awayGood
- – London Luxury care LTD Home care, less than 0.1 miles awayNot yet rated
- G Metro Homecare Ltd Home care, less than 0.1 miles awayGood
- G One Impact Care - Ealing Home care, less than 0.1 miles awayGood
- G Safety First Care Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Lalis Direct Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lalis Direct Care Ltd.
- When was Lalis Direct Care Ltd last inspected?
- The Care Quality Commission's latest rating for Lalis Direct Care Ltd was published on 9 February 2026.
- Who runs Lalis Direct Care Ltd?
- Lalis Direct Care Ltd is run by Lalis Direct Care Ltd. It runs 2 services in London.
- What is Lalis Direct Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 February 2026.