Lalis Direct Care - Hillingdon
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Lalis Direct Care - Hillingdon: inspection record
Rated Good in March 2023.
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Ratings published by the Care Quality Commission.
Rated Good in March 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 9 March 2023. Quoted under the Open Government Licence.
Uxbridge House is a domiciliary care agency. It provides personal care to older people living in their own homes in the London Borough of Hillingdon. At the time of our inspection the service was providing care to 2 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were protected from avoidable harm. Risks to people's safety and wellbeing had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
People's care and risk management plans set out the care tasks they required help with and these contained personalised information about people and their preferences for how they liked to be supported.
Read the full summary
People received their medicines in a safe way and there were systems in place to help safeguard them from abuse.
People' needs were assessed and planned for. Their health was monitored and they had access to other healthcare services. People were supported with their meals if this was part of their care plan and this was according to their needs and preferences.
There were enough staff to support people and staff were punctual. Staff received induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
There were systems for dealing with complaints, accidents and incidents. The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people's needs.
The provider ensured there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
There were systems in place to monitor the quality of the service and recognise when improvements were required and these were recorded.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Hayes Business Studios, College Way, Coldharbour Lane, Hayes, UB3 3BB |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 8154 7610 |
| Registered manager | Sado Mursal |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 9 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lalis Direct Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08120683 (opens Companies House) |
Lalis Direct Care Ltd runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Lalis Direct Care Ltd
- G Lalis Direct Care Ltd Home care, EalingGood
Nearest alternatives
- – Divan Care Limited Home care, 0.2 miles awayNot yet rated
- G Hillingdon Home care, 0.2 miles awayGood
- G Churchill Healthcare (Hayes) Home care, 0.4 miles awayGood
- – City Home Care Limited Home care, 0.4 miles awayNo overall rating
- G Bridgewater House Home care, 0.5 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Lalis Direct Care - Hillingdon provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lalis Direct Care - Hillingdon.
- When was Lalis Direct Care - Hillingdon last inspected?
- The Care Quality Commission's latest rating for Lalis Direct Care - Hillingdon was published on 9 March 2023.
- Who runs Lalis Direct Care - Hillingdon?
- Lalis Direct Care - Hillingdon is run by Lalis Direct Care Ltd. It runs 2 services in London.
- What is Lalis Direct Care - Hillingdon's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 March 2023.