Bridgewater House
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Bridgewater House: inspection record
Rated Good in March 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, 2020 and March 2022.
It has been rated Good at every inspection since 2017. The latest rating was published about 5 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 24 March 2022. Quoted under the Open Government Licence.
Bridgewater House is a domiciliary care agency. It provides personal care to mostly older people living in their own homes mainly in the London Borough of Hillingdon. It also supports some adults who are living with dementia and adults who have physical or learning disabilities. At the time of our inspection the service was providing care to 13 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they felt safe. Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
People who required support with their medicines received these safely and as prescribed. Staff received training in the administration of medicines and had their competencies assessed.
Read the full summary
People's care and risk management plans set out the care tasks they required help with and these contained personalised information about people and their preferences for how they liked to be supported.
There were robust systems in place to monitor the quality of the service and recognise when improvements were required. The provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
We received positive feedback from people about using the service. People said staff were caring and treated them with dignity and respect.
There were enough staff to support people and staff usually arrived on time at people's homes. The provider's monitoring system helped ensure people received all their visits as planned. Staff received induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
The registered manager, manager and senior staff were responsive to and worked in partnership with other agencies to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Ground Floor, Bridgewater House, 866-868 Uxbridge Road, Hayes, UB4 0RR |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 7998 8180 |
| Website | www.devinecare.co.uk |
| Registered manager | Johnson Masara |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 24 March 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Devine Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06358591 (opens Companies House) |
Nearest alternatives
- G Churchill Healthcare (Hayes) Home care, 0.1 miles awayGood
- – Panacea Care Home care, 0.4 miles awayNo overall rating
- – Divan Care Limited Home care, 0.4 miles awayNot yet rated
- G Hillingdon Home care, 0.4 miles awayGood
- G Lalis Direct Care - Hillingdon Home care, 0.5 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Bridgewater House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bridgewater House.
- When was Bridgewater House last inspected?
- The Care Quality Commission's latest rating for Bridgewater House was published on 24 March 2022.
- Who runs Bridgewater House?
- Bridgewater House is run by Devine Care Ltd.
- What is Bridgewater House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 March 2022.