Hillingdon
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Hillingdon: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, 2020 and June 2026.
It has been rated Good at every inspection since 2017. The latest rating was published 4 months ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 4 June 2026 (assessment visit 22 April 2026). Quoted under the Open Government Licence.
Dates of assessment: 15 to 19 May 2026
Hillingdon, known as London Quality Care Services Ltd, is a care agency providing personal care to people living in their own homes.
Read the full summary
The last rating for this service was good (published 3 January 2020). The rating has remained good.
People received safe care. The provider assessed risks and worked with people and their families to help make sure these risks were managed. People received their medicines safely and as prescribed.
There were enough suitable staff to meet people’s needs and keep them safe. Staff had the training and information they needed. Staff felt supported.
The provider assessed people’s needs and worked with them to plan care. They monitored people’s health and wellbeing. Staff worked with other professionals to make sure people received the support they needed. The agency provided a range of information to help people understand about their care. The provider obtained people’s consent and offered choices.
Staff were kind and supportive. They provided personalised care which met people’s needs and preferences. People were supported to be independent when this was their choice, and it was safe for them.
There were effective systems for monitoring and improving quality at the service. The provider learnt from complaints, accidents and incidents. The provider listened to people and asked for their feedback.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting these principles. For example, they found ways to ensure people could communicate their needs and make informed choices. People were supported to develop their skills and independence. Staff advocated for people and supported them to access other services. The provider worked with people and their relatives to develop personalised communication aids.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Uxbridge House, 460-469, Uxbridge Road, Hayes, UB4 0SD |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 8573 8838 |
| Website | www.londonqualitycareservices.co.uk |
| Registered manager | Hussein Ahmed |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 3 January 2020 (opens the Care Quality Commission website) Latest assessment published 4 June 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Quality Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08841540 (opens Companies House) |
Nearest alternatives
- – Divan Care Limited Home care, less than 0.1 miles awayNot yet rated
- G Lalis Direct Care - Hillingdon Home care, 0.2 miles awayGood
- G Churchill Healthcare (Hayes) Home care, 0.3 miles awayGood
- G Bridgewater House Home care, 0.4 miles awayGood
- – City Home Care Limited Home care, 0.6 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Hillingdon provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hillingdon.
- When was Hillingdon last inspected?
- The Care Quality Commission's latest rating for Hillingdon was published on 4 June 2026.
- Who runs Hillingdon?
- Hillingdon is run by London Quality Care Services Ltd.
- What is Hillingdon's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 June 2026.