City Home Care Limited
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
City Home Care Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and October 2025.
It has been rated Good at every inspection since 2019. The latest rating was published 13 months ago.
What inspectors found
From the Care Quality Commission's assessment published 2 October 2025 (assessment visit 7 September 2025). Quoted under the Open Government Licence.
The assessment took place on the 23 September 2025.
The last rating for this service was requires improvement (published 24 September 2024). During the last assessment we identified breaches of legal regulations relating to consent, safe care and treatment and good governance. This assessment was planned to ensure the provider had made the required improvements. We found they were no longer in breach of legal regulations and the new rating for the service is good.
Read the full summary
City Home Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. The service is also registered to provide supported living services. At the time of our assessment, the provider was not operating any supported living services.
The service is registered to provide care to children and adults, including people with a learning disability. At the time of our assessment, 52 adults were using the service. The agency was not providing care to children. Most people were older adults and adults with physical disabilities.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was meeting the principles of Right support, right care, right culture.
People received safe care. Staff assessed risks to people’s safety and planned for these. People were supported to take their medicines in a safe way. There were enough staff to care for people. Staff arrived on time for care visits and carried out the allocated tasks to meet people’s needs.
Staff were well supported. They had guidance and training to help them with their jobs. Staff communicated well with each other and external professionals. People’s healthcare needs were assessed and planned for. Staff monitored people’s wellbeing and reported any concerns. People were asked to consent to their care.
Staff treated people with kindness. People were able to make choices about their care and support. People were involved in planning their own care and contributing to reviews. People were supported to be independent and do things for themselves when they were able to.
The provider had effective systems for monitoring and improving the quality of the service. These included investigating complaints, accidents and incidents, carrying out a range of audits and asking stakeholders for feedback.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
At the last assessment, we identified breaches of a legal regulation relating to safe care and treatment. At this assessment, improvements had been made, and the provider was no longer breaching this legal regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
At the last assessment, we identified breaches of a legal regulation relating to consent. At this assessment, improvements had been made, and the provider was no longer breaching this legal regulation.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
The last rating for this key question was good. At this assessment the rating has remained good
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
The last rating for this key question was good. At this assessment the rating has remained good
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At the last assessment, we identified breaches of a legal regulation relating to good governance. At this assessment, improvements had been made, and the provider was no longer breaching this legal regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 90/B East Avenue, Hayes, UB3 2HR |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 8127 8240 |
| Website | www.cityhomecare.co.uk |
| Registered manager | Rashid Jama |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 19 September 2019 (opens the Care Quality Commission website) Latest assessment published 2 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | City Home Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11332284 (opens Companies House) |
City Home Care Limited runs 2 services in London. 0 are rated Good or Outstanding and 2 have no rating yet.
Other services run by City Home Care Limited
- – East London- City Home Care Home care, Waltham ForestNot yet rated
Nearest alternatives
- G Sahan Cares C.I.C Home care, 0.1 miles awayGood
- – ARN Care Ltd Home care, 0.3 miles awayNo overall rating
- – Arli Healthcare Services Ltd Home care, 0.3 miles awayNot yet rated
- – Dory Homecare Ltd Home care, 0.3 miles awayNot yet rated
- – Fawaz Homecare Ltd Home care, 0.3 miles awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does City Home Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for City Home Care Limited.
- When was City Home Care Limited last inspected?
- The Care Quality Commission's latest rating for City Home Care Limited was published on 2 October 2025.
- Who runs City Home Care Limited?
- City Home Care Limited is run by City Home Care Limited. It runs 2 services in London.
- What is City Home Care Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.