Churchill Healthcare (Hayes)
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Churchill Healthcare (Hayes): inspection record
Rated Good in August 2023.
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Ratings published by the Care Quality Commission.
Rated Good in August 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 3 August 2023. Quoted under the Open Government Licence.
Churchill Health Care (Ealing) is a domiciliary care agency providing personal care and support to people living in their own homes. The branch is also known as Churchill Health Care (Hayes). The service is registered to offer support to older and younger adults, adults with learning disabilities, and people with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 27 people were receiving support with personal care. Most were older adults and 3 people had a learning disability.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: The staff supported people to have the maximum possible choice, control and independence. Staff focused on people's strengths. The service made reasonable adjustments for people so they could be fully involved in decisions about their care. Staff communicated clearly with people. Staff supported people with their medicines.
Read the full summary
Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse.
Right culture: The values of the organisation, management and staff helped people to feel included and empowered. People and those who were important to them were involved in planning their care. The managers evaluated and monitored the care and support people received to make sure improvements were made when needed.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Warley Chambers, 2nd Floor, Warley Road, Hayes, UB4 0PX |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 8758 9998 |
| Registered manager | Ellan Stroud |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 3 August 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Churchill Health Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05493701 (opens Companies House) |
Churchill Health Care Ltd runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Churchill Health Care Ltd
- G Churchill Health Care (Harrow) Home care, HarrowGood
Nearest alternatives
- G Bridgewater House Home care, 0.1 miles awayGood
- – Divan Care Limited Home care, 0.3 miles awayNot yet rated
- G Hillingdon Home care, 0.3 miles awayGood
- G Lalis Direct Care - Hillingdon Home care, 0.4 miles awayGood
- – Panacea Care Home care, 0.5 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Churchill Healthcare (Hayes) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Churchill Healthcare (Hayes).
- When was Churchill Healthcare (Hayes) last inspected?
- The Care Quality Commission's latest rating for Churchill Healthcare (Hayes) was published on 3 August 2023.
- Who runs Churchill Healthcare (Hayes)?
- Churchill Healthcare (Hayes) is run by Churchill Health Care Ltd. It runs 2 services in London.
- What is Churchill Healthcare (Hayes)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2023.