Panacea Care

What inspectors found

From the Care Quality Commission's assessment published 21 October 2024 (assessment visit 29 August 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were safely cared for. Risks to their safety and wellbeing were assessed. They were able to make informed choices about risks and given support to understand these. People received their medicines safely and as prescribed. People lived in a safe and clean environment. There were systems to investigate and learn from accidents, incidents and other adverse events and these empowered people.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

2. Effective

   GGood Good

   People's needs were assessed and planned for. People consented to their care and treatment. People were supported to manage their own health and understand how to make healthy choices. Staff worked with other external professionals to help ensure people received holistic care which reflected best practice.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   People were supported by kind and caring staff. They were able to make choices, and they were supported to develop independent skills and pursue individual hobbies, interests, work and educational opportunities. Staff felt well supported and enjoyed working at the service.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   People received personalised support which met their needs and reflected their preferences. People were given clear information about their care, support and the opportunities available to them. People were able to contribute their views and opinions about the service and their care. People's equality and diversity needs were met.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   There was a positive culture, where people using the service and staff felt well treated and respected. The service was a family run business and the registered manager was the owner of the company. There was a low turnover of staff. There were effective systems for monitoring and improving the quality of the service and learning. These included managers and staff keeping up to date with changes in legislation and good practice guidance.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.