Churchill Health Care (Harrow)

There were suitable arrangements to ensure that people received their medicines as prescribed. Care staff had received medicines administration training and knew how to administer medicines safely.

People's care needs had been assessed. They and their representatives, where appropriate, had been engaged in the development of care plans and risk assessments. Regular reviews of care took place. The provider's electronic care recording system ensured staff were immediately notified of any changes in people's needs.

People were protected from the risk of abuse or harm. Care staff had received training on how to safeguard people. They were aware of their responsibilities if they suspected that people were at risk of abuse or harm.

People who used the service had been treated with dignity and respect. They and their relatives told us they felt safe when supported by care staff.

People were aware of the provider's complaints' procedure and knew how to complain or raise concerns. The service's records indicated that complaints had been responded to.

The provider had made improvements to their quality monitoring system. Regular audits and reviews of care and safety had taken place.

Staff had worked closely with other health and social care professionals to ensure people's needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk