Homedotcare Limited

Staff had a good understanding of how to recognise and to prevent pressure ulcers and how to raise concerns if they felt a person was being abused. The service gave staff booklets on these topics to ensure they had information to hand to tell them what to do. The service understood the importance of infection prevention and control and had measures in place to help keep people safe from risk of infection.

The service monitored the safety of people who were particularly vulnerable. Care workers were trained for their role. They told us they felt supported by the service.

People were supported with meals and to access other services such as health services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were generally happy with the support they received from this service and had been involved in the planning and delivery of care. The service checked regularly whether people were satisfied. The service learned from incidents and mistakes and made continuous improvements.

There was some good personcentred practice, examples included a food and cleaning supplies bank, activity library and birthday and Christmas gifts for people who had no family.