BlueCross Life Care
- Home care
- Dementia care
- Registered since 2019
- Failsworth, Oldham, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
3 of 34
rated home care services in Oldham are rated Requires improvement, like this one.
BlueCross Life Care: inspection record
Rated Requires improvement in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Amber Case Management Limited (Good, 0.7 miles away) and Domiciliary Care Agency North West (Good, 0.7 miles away).
Nearest home care services:
- – Blossom Care and Support Ltd Not yet rated, less than 0.1 miles away
- – Comprehensive Care Ltd No overall rating, less than 0.1 miles away
- – Flourishlife Care Ltd Not yet rated, less than 0.1 miles away
- – Prosper Care Not yet rated, less than 0.1 miles away
- – Topmary Care - Main Office Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 21 January 2023. Quoted under the Open Government Licence.
BlueCross Life Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger and older adults with various needs including, physical disabilities, mental health conditions, dementia and people living with a learning disability or autism. At the time of this inspection 1 person was using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
The service was not meeting all of the underpinning principles of Right support, right care, right culture. Although elements of care plans were person-centred there was room for improvement and care records were not always dignified. Care plans did not consider the person's end of life wishes. Staff had received general learning disability training. However, the service was supporting a person with a learning disability and staff had not received in-depth training in relation to their needs.
Medicines were not managed safely. Recruitment checks were not always robust.
Governance and audit systems were not robust. Staff completed daily notes when they attended to daily visits. However, the provider had no system in place for staff to record the times in and out of visits. The person had reviews of their care package, however, details of the reviews and the discussions held were not recorded.
The person was protected from the risks of abuse and staff were trusted to keep them safe.
The person's needs were assessed prior to starting with the service and care plans were developed according to their needs. The person's communication needs were met.
Staff promoted the person's independence and supported them to make their own day to day decisions. Staff knew the person well and promoted their right to privacy and upheld their human rights.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not always support this practice. Staff had received an induction when they first started working at the
service and although some training relevant to their roles had been provided, staff did not receive specific training in MCA.
Staff felt supported by the management team.
Questions to ask the service
- Safe was rated Requires improvement on 21 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 21 January 2023. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 21 January 2023. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 21 January 2023. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Rahmon Sheu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bluecrosslifecare Ltd
- Ownership type
- Organisation
- Companies House number
- 11184918 (opens Companies House)
Getting help from Oldham Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oldham Council
- Ask for a care needs assessment
- Phone: 0161 770 7777, Monday to Friday 8.40am to 5pm. Out-of-hours emergencies: 0161 770 6936
- Contact adult social care online
- Support for carers
- Paying for care: Oldham Council
Checked on the council's website, November 2026.
Common questions
- Does BlueCross Life Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for BlueCross Life Care.
- When was BlueCross Life Care last inspected?
- The Care Quality Commission's latest rating for BlueCross Life Care was published on 21 January 2023.
- Who runs BlueCross Life Care?
- BlueCross Life Care is run by Bluecrosslifecare Ltd.
- What is BlueCross Life Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 January 2023.
Contact
- Phone
- 0161 637 4130
- Address
- Ivy Mill, Crown Street, Failsworth, Manchester, M35 9BG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Amber Case Management Limited (Good, 0.7 miles away) and Domiciliary Care Agency North West (Good, 0.7 miles away).
Nearest home care services:
- – Blossom Care and Support Ltd Not yet rated, less than 0.1 miles away
- – Comprehensive Care Ltd No overall rating, less than 0.1 miles away
- – Flourishlife Care Ltd Not yet rated, less than 0.1 miles away
- – Prosper Care Not yet rated, less than 0.1 miles away
- – Topmary Care - Main Office Not yet rated, less than 0.1 miles away