Here4Care LTD Office

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's needs were assessed, and care was planned to meet legislation and good practice guidance. Care was delivered by staff who were trained and knowledgeable about people's needs and wishes. People had support with their meals and access to health care when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service were being implemented to support this practice.

People were cared for by passionate staff and registered manager, who provided quality care and supported people well. Staff were kind and compassionate towards them, and people considered them friends. People and their relatives felt involved and supported in decision making. People's privacy was respected, and their dignity maintained.

People and their relatives were positive about the service and the care provided. Staff had the information they needed to provide personalised support. People benefitted from a small and personal service that was flexible to meet any changes in their needs. People's concerns were listened to and changes made to improve the service. When people needed support at the end of their life staff were skilled and there were systems in place to provide quality support.

The registered manager and staff were open, approachable and it was important for them to provide person centred care. People knew staff and the registered manager and benefitted from good communication with them. People were supported by staff who were regularly monitored to ensure the quality of the care provided. Staff and the registered manager established good relationships with other professionals.