Starcover Health & Social Care Ltd

People's experience of using the service and what we found The inspection was prompted in part due to concerns received about people's safety, we found no evidence people were unsafe. We found safeguarding concerns were raised and recorded. We were assured people received their medicines safely.

Audits carried out by the provider were not always completed. There was no systems in place to improve the safety of the service following accidents or incidents.

We made two recommendations for the provider to review good practice guidance in relation to monitoring accidents and incidents and in relation to effective quality assurance processes.

People told us visits were carried out on time and staff told us they had enough time to support people. Staff told us they felt supported and leaders were approachable. One staff member said " I know the leadership team very well. I can have open honest two-way conversations, I will say if I am not happy.". There were no staff meetings or staff surveys, most relatives told us they felt involved. One relative said. "I fill out forms at least once a year. I have only given positive feedback."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.