Trinity Community Centre
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Trinity Community Centre: inspection record
Rated Good in November 2017, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2016. Rated Requires improvement in 2016, then Good in November 2017.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 9 years ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 16 November 2017. Quoted under the Open Government Licence.
This inspection took place on 13 October 2017 and was announced. The service was last inspected in February 2016 when breaches of two regulations regarding the safety of medicines management and governance of the service were identified. The provider had taken effective action to address these concerns and was no longer in breach.
Trinity Community Centre is a domiciliary care service providing personal care to people living in their own homes. The organisation also provides day opportunities to people with learning disabilities. At the time of our inspection one person was receiving personal care.
Read the full summary
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
A person and their relative told us they felt staff supported them safely. There were clear policies and procedures in place to ensure staff had information about how to escalate any concerns about abuse, and staff had received training about safeguarding adults from harm. There were clear plans in place to ensure risks to people were mitigated. People were supported to take medicines and this was managed safely.
The service's recruitment practices were effective in ensuring that only suitable staff were employed to support people. Staff received the training and support they needed to perform their roles and relatives told us they were confident staff were trained.
People were supported to prepare and eat their meals in line with their cultural and health needs. People were supported to attend healthcare appointments and the provider followed the advice of healthcare professionals.
People were offered choices during their care and their decisions were respected. The service applied the principles of the Mental Capacity Act 2005 and ensured people were given information in formats that facilitated their ability to make decisions.
People's care plans were detailed and personalised. People's religious and cultural needs were considered and sensitively supported by staff. Care was reviewed regularly and relatives told us it was easy to make changes if needed.
People and relatives told us staff were caring. People had developed strong, trusting relationships with their care workers and other staff at the service.
People and relatives spoke highly of the registered manager. The registered manager completed audits and
surveys to monitor and improve the quality of the service.
The service held regular meetings for staff who were involved in planning the future of the service.
The five questions we ask about services and what we found
Questions to ask the service
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | East Avenue, London, E12 6SG |
|---|---|
| Neighbourhood | East Ham, Newham |
| Website | www.satashcommunitycare.com |
| Registered manager | Thanaletchmi Loganathan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 16 November 2017 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Satash Community Care Project Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05370263 (opens Companies House) |
Nearest alternatives
- – Asha Homecare Home care, 0.1 miles awayNot yet rated
- G Evelia Care Limited Home care, 0.1 miles awayGood
- – Manor Park Home care, 0.1 miles awayNot yet rated
- – Tier One Care Limted Home care, 0.1 miles awayNot yet rated
- – Icon Offices Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Trinity Community Centre provide nursing care?
- The Care Quality Commission's register does not list nursing care for Trinity Community Centre.
- When was Trinity Community Centre last inspected?
- The Care Quality Commission's latest rating for Trinity Community Centre was published on 16 November 2017.
- Who runs Trinity Community Centre?
- Trinity Community Centre is run by Satash Community Care Project Limited.
- What is Trinity Community Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 November 2017.