South Ribble Domiciliary Service

People's experience of using this service: Everyone we spoke with provided us with very positive comments about the quality of service provided and the ability of the staff team. Systems to act on allegations of abuse were in place. A wide range of risk assessments had been developed and potential risks were being managed well. A system was in place for the reporting and recording of accidents and incidents. Staff had received training in medication awareness and guidance for staff was available. Staff were recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs and choices were assessed and their care and support was delivered to achieve effective outcomes. Staff engaged with people and we were told care workers were kind and caring. Positive feedback was provided by people we spoke with.

New staff received an in-depth induction programme and a broad range of training had been completed by all staff, who were regularly supervised and observed at work.

Support plans were detailed and person-centred. They reflected people's assessed needs and had been reviewed regularly. Any changes in need had been recorded well. Daily activities were highlighted and monitored by the management team.

Systems were in place for the management of complaints. However, none had been received, but people told us they would know how to make a complain, should the need arise. Everyone we spoke with provided us with very positive comments about the quality of service provided and the staff team. Audits had taken place and feedback was regularly obtained from those who used the service and their relatives. Regular team meetings had been conducted and staff members felt able to approach the managers with any concerns, should they need to do so.