Ontrack Head Office
- Home care
- Registered since 2019
- Grays, Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
36 of 40
rated home care services in Thurrock are rated Good, like this one.
Ontrack Head Office: inspection record
Rated Good in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Clare Home Care Ltd Not yet rated, less than 0.1 miles away
- G Rossycare Ltd Good, less than 0.1 miles away
- – Shunem Care Ltd Not yet rated, less than 0.1 miles away
- G Clarity Homecare Essex Good, 0.1 miles away
- – Goldcrest Healthcare Service (Essex) Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 1 February 2023. Quoted under the Open Government Licence.
Ontrack Head Office is a domiciliary care service providing personal care to people who live in their own houses and flats. At the time of our inspection, 1 person used the service, this person received personal care.
Read the rest of CQC's summary
Not everyone who uses domiciliary care services receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using the service and what we found We received positive feedback on the service. One person told us, ''They provide a really good service. Staff are very kind and caring.''
People's needs, including their safety were assessed and monitored. Care and treatment was planned and delivered in a way that ensured people's safety and welfare. There were sufficient staff to meet people's needs and people spoke of good reliability from the service. Staff followed government guidance related to COVID-19 and had access to appropriate personal protective equipment (PPE) to prevent the spread of infection.
Staff had a good understanding of people's preference of care, staff promoted people's independence.
People were supported to eat and drink enough to ensure they maintained a balanced diet. People were involved in the planning and review of their care.
The provider had monitoring systems in place to ensure they provided good care, and these were kept under regular review.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Abimbola Oduwole
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 1 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- On Track Care Services
- Ownership type
- Organisation
- Companies House number
- 11449353 (opens Companies House)
On Track Care Services runs 2 services in England, 1 of them in the East of England. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by On Track Care Services
- – On track Care Services Leeds Not yet rated. Home care, Leeds, Yorkshire and the Humber
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Ontrack Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ontrack Head Office.
- When was Ontrack Head Office last inspected?
- The Care Quality Commission's latest rating for Ontrack Head Office was published on 1 February 2023.
- Who runs Ontrack Head Office?
- Ontrack Head Office is run by On Track Care Services. It runs 2 services in England, 1 of them in the East of England.
- What is Ontrack Head Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 February 2023.
Contact
- Phone
- 07539 275165
- Address
- First Floor, 4 High Street, Grays, RM17 6LU Map (opens Google Maps)
Compare nearby
- – Clare Home Care Ltd Not yet rated, less than 0.1 miles away
- G Rossycare Ltd Good, less than 0.1 miles away
- – Shunem Care Ltd Not yet rated, less than 0.1 miles away
- G Clarity Homecare Essex Good, 0.1 miles away
- – Goldcrest Healthcare Service (Essex) Not yet rated, 0.1 miles away