Rossycare Ltd

During this inspection in October 2018, we checked the actions and improvements the provider told us they would make to achieve and maintain compliance with the fundamental standards under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found improvements had been made and the overall rating for the service was 'good'.

Rossycare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection, fifteen people were using the service, of which three people were in hospital.

The service had a registered manager who was also an owner of the business. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe receiving care from the service. People received care and treatment that was planned and delivered in a way that was intended to ensure people's safety and welfare. Safe recruitment processes were in place, including appropriate checks, to ensure staff were suitable for their roles. Staff were trained in recognising abuse and how to report any concerns. There were enough staff to meet the needs of people. There were effective infection control practices in place to mitigate the risk of the spread of infection.

Newly appointed staff received an induction to the service and received on-going training, supervision and support to enable them to effectively fulfil their roles and responsibilities. Staff understood the principles of the Mental Capacity Act 2005 (MCA) and supported people to have maximum choice and control over their lives. The policies and procedures in the service support this practice. Where required, people were supported to meet their nutritional needs.

Staff were kind and caring and people were treated with dignity and respect. People's independence was promoted and they were encouraged to do as much as they could for themselves. People and, where appropriate, relatives were involved in the care planning process. Care plans provided clear guidance to

staff on how people wished to be supported.

There was an effective complaints system in place. People's views on the quality of the service were encouraged to support continuous improvements. Where end of life care was provided, this was done in a compassionate way.

People and staff thought the service was well run. Staff felt valued and enjoyed working at the service. The registered manager promoted a positive, transparent and open culture. There were effective quality monitoring systems in place to help drive improvements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found